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Privacy Policy

Last updated: 23 April 2026

 

Pro Endurance Coaching ("we", "us", "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what data we collect, why we collect it, and how we use it when you visit our website, book a session, or become a coaching client.

We are the data controller responsible for your personal data. If you have any questions, please contact us at info@proendurancecoaching.co.uk.

1. Information We Collect

Depending on how you interact with us, we may collect the following:

Information you provide to us

  • Name, email address, phone number, and billing address when you book a session or subscribe to our newsletter.

  • Payment information, processed securely by our payment provider (we do not store card details ourselves).

  • Health and fitness information you share during consultations or coaching, including training history, injuries, medical conditions, race goals, weight, and training data from platforms such as Strava, Garmin Connect or TrainingPeaks (only if you choose to share it).

  • Correspondence with us by email, phone, or through our website.

Information collected automatically

  • Website usage data such as IP address, browser type, pages visited, and time on site, collected through cookies and analytics tools provided by Wix.

2. Why We Collect It (Lawful Basis)

We process your data under the following UK-GDPR lawful bases:

  • Contract: to deliver coaching services, manage bookings, and process payments.

  • Consent: to send you marketing emails or newsletters (you can withdraw consent at any time).

  • Legitimate interest: to improve our services, maintain website security, and respond to enquiries.

  • Legal obligation: to keep financial records for HMRC (currently 6 years).

3. Who We Share Your Data With

We share your data only with third parties who help us deliver our services. These include:

  • Wix — our website host and booking platform.

  • Payment processors (e.g. Stripe, Wix Payments) to take payment securely.

  • Email/newsletter providers, if you subscribe.

  • TrainingPeaks or similar coaching platforms, if you opt in to use them.

  • HMRC or other authorities, where legally required.

We do not sell your data to anyone. Ever.

4. How Long We Keep Your Data

  • Client records and correspondence: 6 years after your last session (for HMRC and insurance purposes).

  • Newsletter subscribers: until you unsubscribe.

  • Website analytics: typically up to 26 months, depending on the tool.

  • Health and training information: only for as long as you are an active client, unless you ask us to delete it sooner.

5. Your Rights

Under UK-GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (subject to legal retention requirements).

  • Object to or restrict processing.

  • Request data portability.

  • Withdraw consent at any time, where consent is the lawful basis.

To exercise any of these rights, email us at info@proendurancecoaching.co.uk. We will respond within one month.

6. Cookies

Our website uses cookies for essential site functionality, analytics, and (if you opt in) marketing. You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

7. Data Security

We take reasonable technical and organisational measures to protect your data, including secure hosting (Wix), encrypted payment processing, and restricted access to client records. However, no method of internet transmission is 100% secure.

8. International Transfers

Some of our service providers (for example, Wix) may process data outside the UK. Where this happens, we rely on standard contractual clauses or equivalent safeguards to protect your data.

9. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO):

  • Website: ico.org.uk

  • Phone: 0303 123 1113

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of the last update at the top.

11. Contact Us

Pro Endurance Coaching

Email: info@proendurancecoaching.co.uk

Phone: 07738 042310

Glasgow, Scotland

 

 

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