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Terms & Conditions

Terms and Conditions

Last updated: 23 April 2026

These Terms and Conditions ("Terms") govern the services provided by Pro Endurance Coaching ("we", "us", "our") to you ("you", "the client"). By booking a session, purchasing a package, or engaging us for coaching, you agree to these Terms. Please read them carefully.

1. About Us

Pro Endurance Coaching is a triathlon and endurance coaching business based in Glasgow, Scotland.

Contact: info@proendurancecoaching.co.uk | 07738 042310

[Coach to add: business structure — sole trader / limited company / registered number / registered address if Ltd]

2. Services

We provide coaching services which may include, but are not limited to:

  • 1:1 triathlon coaching and structured training plans.

  • Swim coaching sessions.

  • Run coaching sessions.

  • Indoor cycling (Zwift) sessions.

  • Initial consultations and training plan reviews.

Specific details of each service (duration, location, content) are provided on our website or confirmed at the time of booking.

3. Booking and Payment

  • Bookings are made through our website or by direct arrangement.

  • Payment is taken at the time of booking unless otherwise agreed.

  • Prices are in GBP (£) and include VAT if applicable.

  • Monthly coaching packages, if offered, are billed in advance on a recurring basis until cancelled.

4. Cancellations, Rescheduling, and Refunds

Your 14-day right to cancel (new bookings)

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the date of purchase to cancel and receive a full refund, provided the service has not yet started.

If you ask us to begin the service within the 14-day period, you agree that the right to cancel is lost once the service is fully performed. If you cancel partway through, you may be charged for the proportion of service already delivered.

Session cancellations by you

  • 24+ hours' notice: full refund or credit to a future session.

  • Less than 24 hours' notice: no refund. A rescheduled session may be offered at our discretion.

  • No-shows: no refund.

Cancellations by us

If we have to cancel a session (e.g. illness, weather, venue unavailability), you will be offered a full refund or a rescheduled session at no extra cost.

5. Your Health and Responsibility

This section is important. Please read it carefully.

  • You confirm that you are physically fit and healthy enough to take part in the training and activities provided.

  • You are responsible for disclosing any medical conditions, injuries, illnesses, pregnancy, medications, or concerns that may affect your ability to train safely. This information should be shared honestly and updated as circumstances change.

  • We strongly recommend you consult your GP before beginning any new training programme, particularly if you are new to exercise, have a pre-existing medical condition, or are returning from injury.

  • We are coaches, not medical professionals. We do not diagnose, treat, or provide medical advice.

  • You participate in all training, sessions, and events entirely at your own risk.

  • You are responsible for your own equipment, nutrition, hydration, and safety during sessions, including when training independently between sessions.

  • You must stop training and seek medical advice immediately if you experience pain, dizziness, chest pain, shortness of breath, or any other warning symptom.

6. Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, as these cannot be limited under UK law.

Subject to the above, and to the fullest extent permitted by law:

  • We are not liable for any loss, injury, or damage arising from your failure to disclose relevant medical or fitness information.

  • We are not liable for indirect or consequential losses, including missed events, race fees, or travel costs.

  • Our total liability in connection with any service is limited to the amount you have paid us for that service in the preceding 12 months.

7. Intellectual Property

All training plans, written content, videos, and materials we provide remain our intellectual property. They are for your personal use only and must not be shared, sold, or redistributed without our written permission.

8. Code of Conduct

We expect clients to:

  • Arrive on time and prepared for sessions.

  • Treat coaches, other clients, and venue staff with respect.

  • Follow coaching instructions and venue/pool rules.

We reserve the right to end a session or terminate a coaching relationship, without refund, in cases of unsafe, abusive, or disruptive behaviour.

9. Complaints

If you are unhappy with any part of our service, please contact us at info@proendurancecoaching.co.uk in the first instance. We will acknowledge within 3 working days and aim to resolve the matter within 30 days.

10. Governing Law

These Terms are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

11. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website, with the date of the last update at the top. Changes apply to bookings made after the update date.

12. Contact Us

Pro Endurance Coaching

Email: info@proendurancecoaching.co.uk

Phone: 07738 042310

Glasgow, Scotland

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